These terms describe the website and text messaging program of Arbor Orthodontics ("we," "us," or "our"). Please read them alongside our Privacy Policy.
Arbor Orthodontics messaging program
When you opt in, Arbor Orthodontics may send SMS or MMS text messages to the mobile number you provide. Our informational program includes notifications about your inquiries, appointment confirmations and reminders, scheduling updates, and patient support communications.
Marketing use case: with your consent to receive the messages described on our form, Arbor Orthodontics may also send occasional practice news, opening announcements, event invitations, and promotional communications about our orthodontic services or offers.
Optional consent
You enroll by actively selecting the initially unchecked text message checkbox on our website or by providing consent through another documented opt-in method. The checkbox covers notifications, appointment reminders, and occasional marketing or promotional messages as described beside it. You can submit our forms without selecting the checkbox. Consent is not a condition of purchase, treatment, or submitting an inquiry.
By opting in, you confirm that you are authorized to use the phone number you provide. Texts may be sent using automated technology. Please notify us if your mobile number changes or is reassigned. Parents or guardians should provide their own contact information when inquiring for a minor.
Message frequency and charges
Message frequency varies based on your appointments, inquiries, communication preferences, and, if you opt in to marketing, our occasional campaigns. Message and data rates may apply. Your wireless provider determines applicable charges under your mobile plan. Contact your provider with questions about your plan.
STOP and HELP
To opt out, reply STOP to any text message from Arbor Orthodontics at any time. We will stop further messages to that number for the applicable messaging program. You may receive one final message confirming your opt-out. A new opt-in is required to resume messages.
For help, reply HELP to a text message from Arbor Orthodontics. You can also call 410-886-8863 or email info@arbororthodontics.com. Contact our office if you have difficulty opting out or want to change a specific communication preference.
Delivery and carrier disclosure
Text message delivery depends on your wireless provider, network availability, and device compatibility. Delivery is not guaranteed. Carriers are not liable for any delayed or undelivered messages. Text messaging is not a substitute for time-sensitive care or direct communication with our office.
Privacy
Our Privacy Policy explains the information we collect, how we use it, and your choices. We do not sell, share, or rent mobile information or text messaging opt-in data and consent to third parties or affiliates for marketing or promotional purposes. Service providers may process limited information on our behalf to operate and deliver the program.
Ordinary text messages may be visible to others with access to your device and may not be a secure way to share sensitive information. Please do not send medical records, payment card details, or other sensitive health information by text or through public website forms.
Website use and third-party services
Website content provides general information about our practice and services. It does not provide a diagnosis or establish a doctor-patient relationship. A consultation request does not confirm an appointment; our team will contact you to arrange one. Third-party websites or services linked from this website have their own terms and privacy practices.
Program and terms updates
We may update these terms or modify or discontinue the messaging program. The effective date above identifies the current version. A change to these terms does not enroll you in additional message categories or replace any consent required for a new messaging purpose.
Customer support
Arbor Orthodontics
5044 Dorsey Hall Drive, Suite #104
Ellicott City, MD 21042
Phone: 410-886-8863
Email: info@arbororthodontics.com