Arbor Orthodontics ("we," "us," or "our") respects your privacy. This policy explains our practices for arbororthodontics.com, website inquiries, and our text messaging program.
Information we collect
- Information you provide: your name, email address, and phone number when you join our opening list or submit an inquiry. A consultation request may also include whom you are contacting us for, your service interests, and any message you choose to provide.
- Communication preferences: your choice to receive text messages, the date and source of your submission, and the consent language and policy version presented to you. When you communicate with us, our communication providers may also process message content, delivery information, and opt-out requests.
- Technical information: our hosting and security providers may process IP addresses, browser and device information, requested pages, and access times to deliver and protect the website.
Please do not submit medical records, payment card details, or other sensitive health information through public website forms or ordinary text messages.
Why we collect and use information
We use your information to respond to inquiries, manage opening-list requests, coordinate consultations, provide patient support, maintain communication preferences and consent records, and operate and protect our website. With your consent to the messages described on our form, we may send notifications, appointment reminders, and occasional marketing or promotional communications, including practice news, opening announcements, event invitations, and offers. We also use records as needed to comply with applicable legal and recordkeeping obligations.
Submitting a form does not, by itself, enroll you in text messaging. The text message checkbox is optional and unchecked by default.
Mobile information and messaging consent
We do not sell, share, or rent mobile information, mobile phone numbers, text messaging opt-in data, or consent to third parties or affiliates for marketing or promotional purposes.
We may provide the limited information needed to service providers that help us operate our website, manage inquiries, and deliver communications on our behalf, such as hosting, database, email, patient-management, and messaging providers. They may use this information only to provide those services, not for their own marketing. Text messaging opt-in data and consent will not be shared with third parties or affiliates for their independent use.
Other disclosures
Access to inquiry information is limited to authorized practice personnel and service providers supporting our operations. We may disclose information when required by law or valid legal process, or as necessary to address fraud, security threats, or protect legal rights. These provisions do not authorize sharing mobile information or messaging consent for third-party or affiliate marketing.
Your messaging choices
You may opt in to the text messages described on our form or submit the form without opting in. Consent is not a condition of purchase or treatment. Message frequency varies. Message and data rates may apply.
Reply STOP to any text message from us to unsubscribe. Reply HELP for help. You can also contact us at 410-886-8863 or info@arbororthodontics.com for assistance or to request a change in your communication preferences. After an opt-out, you may receive one confirmation message; further texts require a new opt-in. See our Terms & Conditions for messaging program details.
Your data rights and requests
Depending on applicable law, you may have rights to request access to or a copy of your personal information, correction, deletion, portability, or restrictions on certain processing. To exercise a right, withdraw consent, or ask about our practices, email info@arbororthodontics.com, call 410-886-8863, or write to the address below. We may need to verify your identity before completing a request. Some information may need to be retained to comply with legal obligations, preserve consent and opt-out records, or resolve disputes. If you wish to appeal a decision on a privacy request where applicable law provides that right, contact us using the same details and state that you are requesting an appeal.
Retention and security
We retain information for as long as reasonably necessary for the purposes described here and applicable recordkeeping requirements. We use administrative and technical safeguards intended to protect it, including restricted access to submitted inquiries. No website, email, or text messaging service can guarantee complete security. Contact our office to arrange an appropriate way to exchange sensitive information.
Cookies and third-party links
The website may use essential cookies or similar technologies for site operation, security, or authorized staff sign-in. This website does not currently include advertising pixels or third-party behavioral advertising trackers. You can control cookies through your browser settings, although blocking essential cookies may affect certain functions.
Links to third-party websites and any third-party scheduling, patient portal, or payment services are governed by their own privacy policies. Review those policies before submitting information to another service.
Children and patient health information
Our public forms are intended for adults and parents or guardians contacting us on a child's behalf. Children under 13 should not submit information directly. If you believe a child has submitted information without a parent or guardian, contact us so we can address it.
This website and messaging policy does not replace our Notice of Privacy Practices for patient health information. Contact our office for that notice and questions about patient record rights.
Policy updates
We may update this policy by posting a revised version with a new effective date. Changes to this policy do not, by themselves, provide consent to new types of text messages.
Contact us
Arbor Orthodontics
5044 Dorsey Hall Drive, Suite #104
Ellicott City, MD 21042
Phone: 410-886-8863
Email: info@arbororthodontics.com